View Repair Status Online, 24/7
AutoWatch is a unique customer service solution for collision repair facilities. It allows vehicle owners, your customers, to literally “see” the progress of their vehicle repair through the Internet and your interactive web site.
Each day, digital photos are uploaded and posted to a repair facility web site along with the latest vehicle repair status. Vehicle owners can check on their vehicle at home, work and at any time via the internet. Your repair facility in now open 24 hours a day!
Reduce Incoming Calls, Improve Customer Satisfaction, Secure New Business
By providing a communication channel for vehicle owners to get instant repair updates, AutoWatch substantially reduces incoming phone calls, improves cycle time and in the end increases customer satisfaction. Improved customer satisfaction levels generate referral business, strengthening existing direct repair relationships and helping secure new business.
Many AutoWatch customers have reported an increase in business, as insurance companies are impressed with the new level of customer service achieved with AutoWatch.
In addition, AutoWatch is an excellent closing tool. Prospective customers will be impressed by the level of communication technology and transparency offered by your repair facility and this will help you secure their business.
Easy Online Access to Repair Updates and Photos
24/7 access to vehicle photos and status notes will keep customers up-to-date on repair progress
Insurance adjusters do not need to visit a shop for supplement approvals. They can review the vehicle with the photos online.
Internal Vehicle Management System
With the Internal Vehicle Management system, repairers are able to see the progress of all vehicles at a glance. If a vehicle has remained in the repair process too long, an alert will be sent out.
Efficient Communication Channels - Text, Email, Online
Since the latest vehicle repair status and photos are available on your web site, your customers have fewer reasons to call and incoming calls will reduce substantially.
Vehicle owners can choose to receive status updates via email and text message and in time more of your customers will use email and the web instead of the phone for updates. That means that your service advisors will be able to better organise their time instead of constantly being interrupted by the phone. Reduced phone calls and improved cycle time will maximize business efficiency.